Area Agency on Aging for Southwest Florida HELPLINE: 866-413-5337

COVID-19 Updates

The staff and volunteers at the Area Agency on Aging appreciate your patience and understanding as we adapt to this ever-changing situation.

If you have questions about health and wellness workshops, SHINE Medicare counseling, and/or need information on food pantries in our local communities, please call the

Elder Helpline at 866-413-5337 (866-41-ELDER).

To encourage social distancing and keep our clients and staff healthy, the Area Agency on Aging for Southwest Florida is postponing all planned events through May 1st.

Visit our events calendar to find upcoming and rescheduled events.

For the time being, SHINE counseling sessions will now be conducted over the phone, rather than in person. SHINE counselors will still be able to assist you with your Medicare issues, including access to preventive services, cost-saving programs, and identifying and reporting Medicare fraud.

If you need assistance, our North Fort Myers office and the Elder Helpline will remain open from 

Monday – Friday, 8 am to 5 pm.

If you have an emergency, please call 911.

Update: COVID-19 Helplines for Mental Health Assistance

COVID-19 Facts & Information

If you have questions about COVID-19, please contact the Florida Department of Health’s 24/7 call center at 866-779-6121 or email

An official message from Medicare:

Unfortunately, scam artists are using the coronavirus pandemic to try to steal your Medicare Number and other personal data, but you can protect yourself. If you get a call or email offering COVID-19 items like a test kit or a mask and they ask for your Medicare number, hang up or delete the email! Guard your card.

Learn more about scams and how to report suspected Medicare fraud at