
Medicare covers a lot, but Medicare Parts A and B alone may not offer all the coverage you want or need. For example, Medicare doesn’t cover most dental, vision, and hearing care, including hearing aids. It also doesn’t cover most non-emergency transportation or care outside of the United States. Even when Medicare does cover your care, there may be out-of-pocket costs left to you, like copays and coinsurances, that can really add up. Today we’ll discuss ways to add on to your Medicare to help you access these types of care. A quick-reference handout is available here for download.
Medigaps: Covering out-of-pocket costs
Medigaps are health insurance policies that work with Original Medicare—not with Medicare Advantage. They are sold by private insurance companies.
- If you have a Medigap, it pays part or all of certain remaining costs after Original Medicare pays first. Medigaps may cover outstanding deductibles, coinsurance, and copayments.
- Medigaps may also cover health care costs that Medicare does not cover at all, like emergency care received when travelling abroad.
If you want to purchase a Medigap policy, you need to find out the best time to buy one in your state.
• In most states, insurance companies must only sell you a policy at certain times and if you meet certain requirements.
• If you miss your window of opportunity to buy a Medigap, your costs may go up, your options may be limited, or you may not be able to buy a Medigap at all.
• Even if you do not have the right to buy a Medigap in your state, you may still be able to buy a policy if a company agrees to sell you one. However, know that companies can charge you a higher price because of your health status or other reasons.
Medicare Advantage Plans: Supplemental benefits
Medicare Advantage Plans may cover things that Medicare can’t cover. These are called supplemental benefits. Examples of common supplemental benefits are: dental care, vision care, hearing aids, and gym memberships.
Medicare Advantage Plans can also offer benefits that are not primarily health-related for beneficiaries who have chronic illnesses, like meal delivery, transportation for non-medical needs, and home air cleaners.
Medicaid: For limited income and assets
Medicaid in your state may cover dental, vision, hearing, long-term care, or transportation services. You may qualify for Medicaid if you have a low income and minimal assets. Contact your local Medicaid office to learn if you qualify.
Stand-alone plans: Covering what Medicare doesn’t
You can purchase stand-alone dental, vision, or hearing plans through private insurance companies.
Strategies for low-cost care outside of Medicare
You can find low-cost care for services not covered by Medicare, in places like Federally Qualified Health Centers or Community Health Centers. Schools and facilities that train dentists, optometrists, and audiologists may also offer low-cost care. Students work with patients under the supervision of experienced, licensed providers.
Look out for over-the-counter (OTC) hearing aid scams
Medicare does not cover most hearing care, including hearing aids. Because OTC hearing aids are a new product, older adults may not realize that they can buy one without a prescription from a doctor. Fraudsters may take advantage of this, stealing a person’s Medicare number when selling the devices. Also, some companies selling OTC hearing aids may make false claims, have unclear or misleading labels, and fail to offer the guarantees and customer support they promise.
Below are red flags that may point to hearing aid scams, identified by the National Council on Aging (NCOA):
- Unknown brand names: Instead, look for well-known and reputable brands with reviews on hearing and retail websites. You can learn about a company’s reputation online at the Better Business Bureau or TrustPilot.
- Misleading labels: Make sure your device is clearly labeled as a hearing aid (rather than, for example, a “hearing enhancement”) to avoid buying a different kind of product.
- Fake FDA registration certificates: The FDA does not issue registration certificates, so this could be a scam or misleading marketing.
- Extremely low prices: Companies selling hearing aids far below the price of other companies may be trying to sell you a hearing product other than a hearing aid, or trying to sell you a very poor-quality device. Consider your budget but remember that a deal that seems too good to be true, may be just that.
- No trial period or warranty: Most companies offer at least a 30-day trial period to test new devices, and some offer even more. Be cautious of companies that don’t offer these trial periods or warranties.
- Lack of customer support: Avoid companies that don’t clearly have contact information on their website. Reputable companies should be easy to contact with issues you’re experiencing.
- Unsupported claims: There is currently no cure for hearing loss, so be wary of companies that claim their products can cure hearing loss or offer immediate relief from symptoms.
Hearing aid scams can range from dishonest companies misleading you to someone calling to tell you Medicare will cover a hearing aid in an attempt to get your Medicare number or promise you other unneeded medical supplies.
For more information call your local SHIP/SMP contact. In Florida the State Health Insurance Assistance Program (SHIP) is known as SHINE. Call 866-413-5337 toll-free, email shineinfo@aaaswfl.org, or visit floridashine.org.

The Medicare Rights Center is the author of portions of the content in these materials but is not responsible for any content not authored by the Medicare Rights Center. This document is supported by the Administration for Community Living (ACL), U.S. Department of Health and Human Services (HHS) as part of a financial assistance award totaling $2,534,081 with 100 percent funding by ACL/HHS. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by ACL/HHS, or the U.S. Government.
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Last Updated: August 13, 2025 by Leave a Comment
Protect Yourself from Financial Scams This Holiday Season
Financial scams and fraud can happen at any time but usually start to
increase during this time of year. Older adults are especially vulnerable.
Protect yourself and your loved ones from being scammed or becoming a victim of fraud this holidays season.
Area Agency on Aging for SWFL is participating in this year’s Home for the Holidays campaign, a national campaign led by USAging and the Eldercare Locator. The campaign features a brochure, Protect Your Wallet: A Guide to Avoiding Financial Scams, which highlights common scams that target older adults, tips for avoiding scams and resources for reporting scams.
If you need help identifying financial scams, we can help! Call 866-413-5337.
Posted: December 26, 2024 by Leave a Comment
Prevent, Detect, Report
Senior Medicare Patrol (SMP) team members help educate and assist Medicare beneficiaries, their families, and caregivers to prevent, detect, and report health care fraud, errors, and abuse. To learn more, visit https://smpresource.org/.
Ask for help. If you have questions about how to protect yourself, need to report fraud, or want help determining whether you’ve been a victim, Senior Medicare Patrol can help. Contact your local SHIP-SMP program by calling the Helpline at 866-413-5337.
SMP News:
Be on the lookout, COLA Scam for individuals receiving Social Security benefits.
On October 11, 2024, SSA issued a Scam Alert related to the annual Cost of Living Adjustment (COLA). While the COLA is automatic and will take effect January 2025, scammers are disseminating false information claiming that steps need to be taken to obtain the COLA. This is false, to read the full Scam Alert, click here (PDF FILE).
Florida Father and Son Charged with $28 Million Health Care Fraud and Kickback Scheme
https://smpresource.org/father-and-son-charged-with-28-million-scheme/
Last Updated: August 13, 2025 by Leave a Comment
Medicare Minute: What’s New for Medicare in 2025?
Your Medicare coverage and costs can change annually, so it’s important to review your benefits.
Here’s an overview of what’s new in 2025. (Download a detailed breakdown – PDF Handout)
Part A: Hospital Insurance
$285 per month if you’ve worked 7.5 to 10 years
$518 per month if you’ve worked fewer than 7.5 years
$419 per day for days 61-90 each benefit period
$838 per lifetime reserve day after day 90 in a benefit period (You
have 60 lifetime reserve days that can only be used once.
They’re not renewable.)
$209.50 per day for days 21-100 each benefit period
Part B: Medical insurance
(For individuals with incomes below $106,000 or
couples with incomes below $212,000)
Part D: Prescription drug coverage
Catastrophic coverage
You will owe $0 on covered drugs after reaching this cap.
Changes to Part D in 2025
The $2,000 cap on out-of-pocket drug costs
this out-of-pocket limit, you owe nothing for covered drugs for the rest of the year.
covered drugs and your progression through coverage periods—and this information should
appear in your monthly statements.
coverage phases. If you spend money on non-covered drugs, those costs will not help you
reach the annual cap.
The Medicare Prescription Payment Plan (MPPP)
costs.
you manage your monthly expenses.
medications, you can spread those costs throughout the year—rather than paying a lot in the
first months of the year and nothing in later months of the year.
You should pay $0 at the pharmacy for your covered Part D drugs. Your plan will pay the costsharing at the time of your purchase and send monthly bills to you for the cost-sharing
amounts. You pay no fees or interest, even if your payment is late.
“New” Medicare card schemes
Do you know what isn’t new this year? Your Medicare card.
Medicare beneficiaries are not receiving new cards this year, but scammers
may try to convince you otherwise. For example, scammers may falsely tell
you that Medicare is issuing new cards—perhaps a card that is plastic, or a
card that has a chip in it. The scammers may tell you that for them to send
your new card, you need to verify your identity, which could include your
Medicare number. This is an attempt to get your personal or financial
information.
Here are some red flags to look for:
card
charged a fine
Who to contact
• Contact your State Health Insurance Assistance Program (SHIP) if you have
questions about 2025 coverage, enrollment periods, or cost assistance programs. In Southwest Florida, call 866-413-5337 or email shineinfo@aaaswfl.org.
• Contact your Senior Medicare Patrol (SMP) if you may have experienced
Medicare fraud, errors, or abuse. In Southwest Florida, call 866-413-5337 or email shineinfo@aaaswfl.org.
• Contact your Medicare Advantage or Part D plan to ask about 2025 changes
to your costs or coverage. In Southwest Florida, call 866-413-5337 or email shineinfo@aaaswfl.org.
• Call 1-800-MEDICARE (1-800-633-4227) to request another copy of your 2025
Medicare & You handbook.
The Medicare Rights Center is the author of portions of the content in these materials but is not
responsible for any content not authored by the Medicare Rights Center. This document is
supported by the Administration for Community Living (ACL), U.S. Department of Health and
Human Services (HHS) as part of a financial assistance award totaling $2,534,081 with 100
percent funding by ACL/HHS. The contents are those of the author(s) and do not necessarily
represent the official views of, nor an endorsement, by ACL/HHS, or the U.S. Government.
Last Updated: August 13, 2025 by Leave a Comment
Medicare Minute: Adding on to Medicare
Medicare covers a lot, but Medicare Parts A and B alone may not offer all the coverage you want or need. For example, Medicare doesn’t cover most dental, vision, and hearing care, including hearing aids. It also doesn’t cover most non-emergency transportation or care outside of the United States. Even when Medicare does cover your care, there may be out-of-pocket costs left to you, like copays and coinsurances, that can really add up. Today we’ll discuss ways to add on to your Medicare to help you access these types of care. A quick-reference handout is available here for download.
Medigaps: Covering out-of-pocket costs
Medigaps are health insurance policies that work with Original Medicare—not with Medicare Advantage. They are sold by private insurance companies.
If you want to purchase a Medigap policy, you need to find out the best time to buy one in your state.
• In most states, insurance companies must only sell you a policy at certain times and if you meet certain requirements.
• If you miss your window of opportunity to buy a Medigap, your costs may go up, your options may be limited, or you may not be able to buy a Medigap at all.
• Even if you do not have the right to buy a Medigap in your state, you may still be able to buy a policy if a company agrees to sell you one. However, know that companies can charge you a higher price because of your health status or other reasons.
Medicare Advantage Plans: Supplemental benefits
Medicare Advantage Plans may cover things that Medicare can’t cover. These are called supplemental benefits. Examples of common supplemental benefits are: dental care, vision care, hearing aids, and gym memberships.
Medicare Advantage Plans can also offer benefits that are not primarily health-related for beneficiaries who have chronic illnesses, like meal delivery, transportation for non-medical needs, and home air cleaners.
Medicaid: For limited income and assets
Medicaid in your state may cover dental, vision, hearing, long-term care, or transportation services. You may qualify for Medicaid if you have a low income and minimal assets. Contact your local Medicaid office to learn if you qualify.
Stand-alone plans: Covering what Medicare doesn’t
You can purchase stand-alone dental, vision, or hearing plans through private insurance companies.
Strategies for low-cost care outside of Medicare
You can find low-cost care for services not covered by Medicare, in places like Federally Qualified Health Centers or Community Health Centers. Schools and facilities that train dentists, optometrists, and audiologists may also offer low-cost care. Students work with patients under the supervision of experienced, licensed providers.
Look out for over-the-counter (OTC) hearing aid scams
Medicare does not cover most hearing care, including hearing aids. Because OTC hearing aids are a new product, older adults may not realize that they can buy one without a prescription from a doctor. Fraudsters may take advantage of this, stealing a person’s Medicare number when selling the devices. Also, some companies selling OTC hearing aids may make false claims, have unclear or misleading labels, and fail to offer the guarantees and customer support they promise.
Below are red flags that may point to hearing aid scams, identified by the National Council on Aging (NCOA):
Hearing aid scams can range from dishonest companies misleading you to someone calling to tell you Medicare will cover a hearing aid in an attempt to get your Medicare number or promise you other unneeded medical supplies.
For more information call your local SHIP/SMP contact. In Florida the State Health Insurance Assistance Program (SHIP) is known as SHINE. Call 866-413-5337 toll-free, email shineinfo@aaaswfl.org, or visit floridashine.org.
The Medicare Rights Center is the author of portions of the content in these materials but is not responsible for any content not authored by the Medicare Rights Center. This document is supported by the Administration for Community Living (ACL), U.S. Department of Health and Human Services (HHS) as part of a financial assistance award totaling $2,534,081 with 100 percent funding by ACL/HHS. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by ACL/HHS, or the U.S. Government.
Last Updated: August 13, 2025 by Leave a Comment
Volunteer to Be a Medicare Counselor
Make a difference by helping others navigate Medicare, join our team! In Florida, your local SHIP program is SHINE (Serving Health Insurance Needs of Elders). Learn more about volunteering with SHINE here. We currently need volunteers in DeSoto, Glades, Hendry and Sarasota counties.
SHINE counselors provide unbiased support to Medicare beneficiaries and their families so they can make informed decisions about their care and benefits.
Posted: November 19, 2024 by Leave a Comment
News from FEMA: Disaster Recovery Center Open in Collier County
FEMA has opened a Disaster Recovery Center in Collier County to provide one-on-one help to Floridians affected by Hurricane Milton and Hurricane Helene. Survivors of Hurricane Debby can also be served by the center.
Survivors do not need to visit a center to apply for assistance. Survivors are encouraged to apply online at DisasterAssistance.gov or by downloading the FEMA App. FEMA does not distribute cash at Disaster Recovery Centers.
Center location:
Collier County
Sugden Park
4284 Avalon Drive Naples, FL 34112
Hours: 9 a.m.– 5:30 p.m. | Monday-Sunday
To find other center locations go to fema.gov/drc or text “DRC” and a Zip Code to 43362. All centers are accessible to people with disabilities or access and functional needs and are equipped with assistive technology.
Homeowners and renters are encouraged to apply online at DisasterAssistance.gov or by using the FEMA App. You may also apply by phone at 800-621-3362. Lines are open every day and help is available in most languages. If you use a relay service, captioned telephone or other service, give FEMA your number for that service. For an accessible video on how to apply for assistance go to FEMA Accessible: Applying for Individual Assistance – YouTube.
For the latest information about Hurricane Milton recovery, visit fema.gov/disaster/4834. For Hurricane Helene recovery information, visit fema.gov/disaster/4828. For Hurricane Debby recovery information, visit fema.gov/disaster/4806. Follow FEMA on X at x.com/femaregion4 or on Facebook at facebook.com/fema.
Download the official press release from FEMA.
Last Updated: November 19, 2024 by Leave a Comment
Comunicado de Prensa de FEMA: Centro de Recuperación por Desastre inicia operaciones en el condado Collier
La Agencia Federal para el Manejo de Emergencias (FEMA, por sus siglas en inglés) abrió un Centro de Recuperación por Desastre en el condado Collier para brindar asistencia personalizada a los residentes de Florida afectados por el huracán Milton y el huracán Helene. Los sobrevivientes del huracán Debby también pueden obtener servicios en el centro.
Los sobrevivientes no necesitan ir a un centro para solicitar asistencia. Se anima a los sobrevivientes a solicitar en línea en DisasterAssistance.gov/es o al descargar la aplicación móvil de FEMA. FEMA no distribuye dinero en efectivo en los Centros de Recuperación por Desastre.
Ubicación del centro:
Sugden Park
4284 Avalon Drive
Naples, FL 34112
Horario: lunes a sabado de 9 a.m. a 5:30 p.m.
Para encontrar la ubicación de otros centros, visite fema.gov/drc (enlace en inglés) o envíe un mensaje de texto con la palabra “CENTRO” y un código postal al 43362. Todos los centros son accesibles a las personas con discapacidades o necesidades funcionales y de acceso y están equipados con tecnología de asistencia.
Se anima a los propietarios de viviendas e inquilinos a solicitar en línea en DisasterAssistance.gov/es o usando la aplicación móvil de FEMA. También puede solicitar por teléfono al 800-621-3362. Las líneas están abiertas todos los días y la ayuda está disponible en la mayoría de los idiomas. Si usa un servicio de retransmisión, teléfono con subtítulos u otro servicio, proporciónele a FEMA el número para ese servicio. Para ver un video accesible sobre cómo solicitar asistencia visite FEMA Accesible: Cómo solicitar Asistencia Individual .
Para información actualizada sobre la recuperación tras el huracán Milton, visite fema.gov/es/disaster/4834. Para el huracán Helene, visite fema.gov/es/disaster/4828. Siga a FEMA en X en x.com/femaregion4 o Facebook en facebook.com/FEMAespanol.
###
La misión de FEMA es ayudar a las personas antes, durante y después de los desastres.
FEMA se compromete a garantizar que la asistencia por desastre se brinde de manera equitativa, sin discriminación por motivos de raza, color, nacionalidad, sexo, orientación sexual, religión, edad, discapacidad, dominio del inglés o situación económica. Cualquier sobreviviente de un desastre o miembro del público puede comunicarse con la Oficina de Derechos Civiles de FEMA si considera que tiene una queja por discriminación. Puede ponerse en contacto con la Oficina de Derechos Civiles de FEMA en FEMA-OCR@fema.dhs.gov o a través del número gratuito 833-285-7448.
Descargue el comunicado de prensa oficial de FEMA.
Last Updated: August 13, 2025 by Leave a Comment
Medicare Minute: Medicare Preventive Services
What is preventive care?
Preventive care is the care you receive to prevent illness, detect medical conditions, and keep you healthy. During this Medicare Minute, we’ll look at Medicare’s coverage of preventive services and review the screening, vaccines, and counseling that can help you stay on top of your health. A quick reference handout is available for download that will include everything covered in this blog post and more.
Medicare Part B covers many preventive services with no cost-sharing, as long as you meet the eligibility requirements and follow the guidelines below.
Is it covered by Medicare?
Preventive services recommended by the U.S. Preventive Services Task Force are covered with zero cost-sharing, so you will not owe any deductible or coinsurance when you receive them. You can find a list of those services on Medicare.gov’s page on Preventive & Screening Services. You can also call 1-800-MEDICARE or read your Medicare & You handbook for a full list.
Do I meet the coverage criteria?
For many of the covered preventive services, you have to meet certain criteria based on your age, sex, or certain risk factors. Your health care provider should be able to tell if you qualify.
Am I seeing the right kind of provider?
What will happen during my annual wellness visit?
The Annual Wellness Visit (AWV) is a yearly appointment with your primary care provider to create or update a personalized prevention plan. Medicare Part B covers the AWV if you have had Part B for over 12 months and you have not received an AWV or your Welcome to Medicare Visit in the last 12 months.
At your Annual Wellness Visit, your doctor may:
What the annual wellness is not:
What is genetic testing fraud and abuse?
Genetic testing fraud or abuse can occur when Medicare is billed for genetic screenings or tests that are not medically necessary and were not ordered by the beneficiary’s treating physician. We often see scammers offering cheek swab tests to obtain a beneficiary’s Medicare information, which the scammers can then use for fraudulent billing or medical identity theft. Genetic testing is often advertised as one of the following:
Look for these red flags to avoid genetic testing fraud and abuse:
To prevent genetic testing fraud and abuse, make sure to work with your trusted health care provider on your preventive health. Protect your personal information and Medicare number. Always read your Medicare statements for any suspicious charges. And finally, if you received a cheek swab or genetic screening/test that was not medically necessary, report your concerns to your local Senior Medicare Patrol (SMP).
Who to contact for more information:
The Medicare Rights Center is the author of portions of the content in these materials but is not responsible for any content not authored by the Medicare Rights Center. This document is supported by the Administration for Community Living (ACL), U.S. Department of Health and Human Services (HHS) as part of a financial assistance award totaling $2,534,081 with 100 percent funding by ACL/HHS. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by ACL/HHS, or the U.S. Government.
Last Updated: August 13, 2025 by Leave a Comment
Enjoy Pizza and Support Seniors Recovering from Disaster!
When disaster strikes, our community’s seniors are among the most vulnerable. Whether it’s Hurricane Ian, Helene, or Milton, many older adults face overwhelming challenges—from securing temporary housing to replacing essential items like walkers, wheelchairs, appliances, food, or medical supplies like Ensure and incontinence products.
Order Blaze Pizza, Help Seniors in Crisis Recover!
Join Us for a Blaze Pizza Fundraiser on Friday, October 18.
We’re partnering with Blaze Pizza to raise funds that will directly assist seniors in crisis, helping them rebuild their lives after a disaster. By simply enjoying a delicious meal with friends, colleagues, and family, you’ll be supporting our mission to provide urgent relief, including meals and essential supplies.
A portion of every purchase will go directly to helping seniors in our community recover and thrive after disaster strikes. Your meal can make a lasting impact—don’t miss out!
Together, we can be a lifeline for seniors in their time of greatest need.
How can you show your support?
On Friday, October 18, 2024, from 11:00 a.m. – 10:00 p.m., Blaze Pizza in Fort Myers (13250 S. Cleveland Avenue, Fort Myers, FL 33907) will donate 20% of proceeds from your meal back to our organization.
To take part in this fundraising event, show this flyer in-store or use promo code 1352 A when placing your order online.
Valid for dine-in and take-out only. Alcoholic beverages excluded.
Can’t make it to Blaze Pizza?
You can still show your support. Make a donation to the Area Agency on Aging for SWFL online or send a check to our office, details available on our website.
Your ongoing support means the world to local seniors in need. Thank you for standing with us!
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