Area Agency on Aging for Southwest Florida HELPLINE: 866-413-5337
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Fraud Awareness & Prevention After Hurricane Ian

Following Hurricane Ian, the Florida Department of Elder Affairs and the Office of the Inspector General have put out a special newsletter to help bring awareness to common scams, how to avoid them, and what to do to keep safe. Follow this link to for the Fraud Awareness Week newsletter (PDF).

Medicare and the Health Insurance Marketplaces

If you are eligible for Medicare, you should not use Marketplace health and drug coverage with two exceptions. It is illegal for someone to try to sell you a Marketplace plan if they know you are eligible for or enrolled in Medicare. You do not use the Marketplace to buy Medicare plans. To learn more, click here.

 

How Medicare Works with Military Benefits

Medicare works with other forms of insurance in different ways, depending on the other insurance. Some people are eligible for multiple types of health insurance, including Medicare and military benefits, so it is important to know how they work together. Learn more about Veteran Affairs benefits and how Medicare works with those benefits

Assistance with Medicare Open Enrollment

 

Not available on Tuesdays or Thursdays?

SHINE counselors are available Monday – Friday to assist you with Medicare’s Open Enrollment and all matters related to Medicare including access to preventive services, cost-saving programs and identifying and reporting Medicare fraud.
To request SHINE counseling, call the Elder Helpline at 866-413-5337. 

To prepare for your SHINE counseling session, please complete this form and have it available for your counseling session.

Volunteer to Help Older Adults Affected by Hurricane Ian

The Department of Elder Affairs, in conjunction with First Lady DeSantis’ Hope Florida initiative, is doing an “all call” for Hope Hero volunteers that can provide either remote telephone assistance or physical assistance to our most vulnerable seniors in the State’s most affected areas from Hurricane Ian. Currently, this includes Lee County, Charlotte County and Hardee County. We may be adding more counties to this list as needs are assessed.  

If you are interested in being physically deployed as a volunteer to assist with disaster response efforts in those listed counties, volunteer duties will include, but are not limited to: 

  • Travel in own vehicles with mileage reimbursement to affected areas and reporting into either a designated Hurricane Shelter, Disaster Recovery Center or one of the Department of Children and Families (DCFs) Family Resource Centers
  • Have enough gas to get to location and back again (gas may not be available in affected area). Keep in mind you can travel just outside of the impacted area to obtain gas with smaller wait time
  • Will need access to a laptop, iPad or tablet to transmit information when online – if you need one, please indicate that on the volunteer sign in sheet
  • May need air mattresses and/or sleeping bags, and pack food and bottled water to self-sustain for up to three days
  • Will need to be self-sufficient and not require additional care. This critical volunteer effort must ensure that the volunteer does not place any additional need on the infrastructure in crisis
  • If close enough, may go in and out daily by car. If spending the night, the volunteer may have to stay in a shelter or alternative location
  • Buddying up and relieving deployed Department CARES Assessors who are serving in hurricane shelters
  • Duties may include the following: speaking with seniors and assessing short term and long-term needs, delivering food and water to vulnerable seniors, serving in shelters; duties as assigned, picking up and delivering medications, working with hot meal distribution sites, etc.  
  • Volunteers must be self-sustaining so that it does not detract from available resources for hurricane survivors in the affected area.

If you feel that you are unable to be physically deployed, based on the above guidance, do not worry we still need you! You can assist those affected by providing telephone assistance.  Volunteer duties will include, but are not limited to:

  • Calling an individual off of a list
  • Using a script to assess need
  • Reassuring them that what they are experiencing is normal
  • Advising them of some of the resources available
  • Acting as a resource
  • Calling facilities and asking if they have available beds and are accepting clients
  • All tools (i.e. call list and scripts will be provided)

If you are interested in participating in our Hope Florida Disaster Recovery Efforts and would like to become a Hope Hero Volunteer, click here to sign up.

AAASWFL Names Maricela Morado Interim CEO

The board of directors of the Area Agency on Aging for Southwest Florida (AAASWFL), a nonprofit serving older adults and adults with disabilities, has named Maricela Morado president and Interim CEO. Morado has been with AAASWFL since 2020. Prior to her  new appointment, she served as  Director of Programs and Planning and Interim Director of Client Services.

“I am very proud to have been entrusted with leading the Agency in this new capacity,” said Morado. “My priority will be to continue providing the programs and support our clients’ needs and maintaining our strong partnership with our community.”

As Interim CEO, Morado will be responsible for the leadership, development and strategic planning in support of AAASWFL’s mission, vision and values. She will continue to oversee all Agency programs, including Health and Wellness, Elder Abuse, and Veterans Directed Home and Community Based Services (VDHCBS), as well as client services, the Elder Helpline or Information and Referral, and assessments departments.

Morado has more than a decade of experience serving the community and has worked in different roles at not-for-profit organizations across Southwest Florida. Before joining AAASWFL, she most recently worked as a partner specialist for the United States Department of Commerce’s Census Bureau.

Morado was also the residential supervisor and economic empowerment supervisor for the nonprofit organization Abuse Counseling and Treatment, Inc. where she led, supervised, coordinated and trained staff and volunteers. As an expert on handling child welfare domestic violence cases and sexual assault cases, she helped augment the organization’s team of caseworkers through staffing, training and consultations. Prior to that, Morado was an advisor and community liaison for Healthy Start Coalition of Southwest Florida where she coordinated local outreach efforts in support of pregnant women eligible for Medicaid.

Morado is bilingual, a member of the LatinX Graduate Student Association and Collier Dementia Care & Cure Initiative Steering Committee. She serves as a board member of the Transportation Disadvantaged Programs for Charlotte, Hendry, Glades and Collier counties. She holds a bachelor’s degree in management from Hodges University in Fort Myers and is currently working on obtaining a Master of Science in leadership and human resources development from Louisiana State University.

Medicare Minute: Changing Your Part D Plan

Medicare Part D, the prescription drug benefit, is the part of Medicare that covers most outpatient prescription drugs. Part D is offered through private companies either as a stand-alone prescription drug plan (PDP) for those enrolled in Original Medicare or as a set of benefits included with the plan for those enrolled in Medicare Advantage.
Sometimes a Part D plan’s premium increases or the plan does not cover your new medication. To learn how you can choose and enroll in a new Part D plan, click here.

Take Control of Your Health: 6 Steps to Prevent a Fall

By: National Council on Aging

Every 11 seconds, an older adult is seen in an emergency department for a fall-related injury. Many falls are preventable. Stay safe with these tips:

  1. Find a good balance and exercise program
  2. Talk to your health care provider
  3. Regularly review your medications with your doctor or pharmacist
  4. Get you vision and hearing checked annually and update your eyeglasses
  5. Keep your home safe
  6. Talk to your family members

To learn more, visit ncoa.org/FallsPrevention and download this helpful reference tip guide (pdf).