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Medicare Minute: Medigap Policies and Why You Should Be Reading Your Medicare Statements

Original Medicare Part B covers 80% of most services, leaving 20% and other out-of-pocket costs, like deductibles or inpatient copays. Medigaps help cover these costs.

What are they?

Medigaps are health insurance policies that offer standardized benefits to work with Original Medicare. They don’t work with Medicare Advantage plans. Medigaps are sold by private insurance companies. If you have a Medigap, it pays part or all of the costs after Original Medicare pays first. Medigaps may also cover health care costs that Medicare does not cover at all—for example, care when traveling abroad.

Choosing a Medigap

Insurance companies may offer up to 10 different Medigap policies to choose from: A, B, C, D, F, G, K, L, M, and N. Each lettered policy is standardized. This means that all policies labeled with the same letter have the same benefits. Companies may sell the same Medigap for different prices, even though they have the same coverage. Note: Massachusetts, Minnesota, and Wisconsin have different Medigap plans.

Listed below are things you should consider when choosing a Medigap plan. Make sure to review the Medigap chart on the next page for more information.

  • Plan A offers the most basic coverage. It’s often the least expensive. 
  • Plans F, C, and G are the most comprehensive Medigaps. They generally cost the most. 
  • Plans F and C are only available if you were eligible for Medicare before January 1, 2020. 
  • Medigap plans are guaranteed renewable. That means that as long as you pay the premium, you can keep your plan. However, premiums may change yearly. 
  • Shop around. Different insurance companies charge different premiums for the exact same policy.

Download a full breakdown of Medigap policy benefits.

Read Your Medicare Statements

It is very important to understand and read your Medicare statements:

  • If you have Original Medicare, with or without a Medigap, you should receive Medicare Summary Notices (MSNs).
    • Note: You receive MSNs every four months or you can also see them online at your Medicare.gov account.
  •  If you have a Medicare Advantage plan or Part D (prescription drug) plan, you should receive an Explanation of Benefits (EOB).

Your Medicare statements explain what services and items were billed, the Medicare-approved amount for each line item, and the amount that you may owe. Remember that MSNs and EOBs are not bills. 

Reading your MSNs and EOBs is an important strategy for detecting potential Medicare fraud, errors, or abuse.

Keep the following tips in mind: 

  • Review your or your loved one’s Medicare statements as soon as they arrive. 
  • Confirm that everything listed on your statement is accurate—in other words, that you actually received and requested all listed services or items. 
  • Keep notes of your medical appointments and compare them to your statements to ensure that your MSN or EOB is accurate. 
  • Contact your health care provider or plan if you have any questions or notice any errors on your MSNs or EOBs. Your health care provider should be able to correct any billing mistakes that they have made. 
  • Contact the SMP for a printed My Health Care Tracker (which helps you keep track of your appointments) or to receive assistance on how to read your Medicare statements.
NEW! SMP Medicare Tracker Mobile Application: The app includes a digital My Health Care Tracker, the ability to report fraud, the SMP Fraud Busters game, scam alerts, fraud schemes, and news. To learn more, go to smpresource.org/app and download from the Apple or Google stores.

Who to contact for help:

  • Call us (866) 413-5337, your State Health Insurance Assistance Program (SHIP), in Florida its called SHINE, to learn about Medigap enrollment rules and to get help comparing plan options. 
  • Go to the Medicare.gov website for online help comparing Medigaps in your area.
  • If you decide to purchase a Medigap, call the plan directly to purchase the policy.
  • Call us (866) 413-5337, your Senior Medicare Patrol (SMP), if you find any errors on your statements and your provider will not fix them. SMPs help Medicare beneficiaries, their families, and caregivers prevent, detect, and report potential Medicare fraud, errors, and abuse.

The Medicare Rights Center is the author of portions of the content in these materials but is not responsible for any content not authored by the Medicare Rights Center. The included document is supported by the Administration for Community Living (ACL), U.S. Department of Health and Human Services (HHS) as part of a financial assistance award totaling $2,534,081 with 100 percent funding by ACL/HHS. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by ACL/HHS, or the U.S. government.

What’s the SAVVY Caregiver Program?

The SAVVY Caregiver Program: Empowering Caregivers of Individuals with Dementia-Related Illnesses

Caring for a loved one with Alzheimer’s or a dementia-related illness can feel overwhelming—but you don’t have to go through it alone. The SAVVY Caregiver Program offers family caregivers the skills, strategies, and support they need to confidently manage the challenges of caregiving.

This free six-session, evidence-based training is being offered across the seven counties we serve in Southwest Florida. Designed for family and informal caregivers, the program helps reduce caregiver distress, burden, and depression—while increasing confidence and effectiveness in your caregiving role.

What You’ll Gain:

  • A deeper understanding of dementia progression and how it affects daily life
  • Tools to better manage day-to-day caregiving responsibilities
  • Ways to access and use family and community resources
  • Self-care techniques to reduce stress and avoid burnout
  • Confidence and a renewed sense of purpose in your caregiving journey

The SAVVY Caregiver Program is based on research and proven to help caregivers make the most of the time they have with their loved one. Whether you’re new to caregiving or seeking new tools, this program provides meaningful, actionable support.

Ready to Register?

Find upcoming dates in your area on our event calendar. Contact our health and wellness specialist Tiah Thompson at tiah.thompson@aaaswfl.org or call 239-652-6900 ext. 58240 to register.

Can’t Find One Near You?

To schedule a SAVVY Caregiver Program in your area or find a nearby session, call our Helpline at 866-413-5337. 

Let us help you take care of yourself—so you can better care for those you love. 

Support Caregivers: How TCARE Helps Ease Stress and Prevent Burnout

Caring for a loved one is a profound and rewarding experience, but it can also be overwhelming. Many caregivers juggle responsibilities while managing their own emotional and physical well-being, often without the support they need. That’s where TCARE steps in—providing essential resources to help caregivers navigate their journey with confidence and ease.

What Is TCARE?

TCARE is a free caregiver support program designed to provide relief for family caregivers through personalized assistance and valuable resources. Whether you’re supporting an aging parent, spouse, or loved one, TCARE helps you manage stress, prevent burnout, and find the right solutions for your situation.

How TCARE Can Help

Caregivers face unique challenges, and TCARE offers practical support tailored to each person’s needs, including:

  • Personalized Care Plans – Guidance on managing responsibilities while caring for yourself.
  • Support Groups & Counseling – Emotional support and expert advice to help navigate the caregiving journey.
  • Respite Care & Financial Assistance – Relief options to ease the burden and ensure caregivers have time to recharge.

Get Started Today

You don’t have to do this alone. The Area Agency on Aging for Southwest Florida is here to help connect you with TCARE and other vital programs. Call our helpline at 866-413-5337 or take a brief online screening to begin the enrollment process for TCARE.

Caregiving is challenging, but support is available. Let’s make sure caregivers get the help they deserve! 

Medicare Minute: Medicare and Employer Coverage

What is the difference between primary and secondary coverage?

When you have Medicare and another type of insurance, Medicare will pay primary or secondary for your medical costs. Primary insurance pays first for your medical bills. Secondary insurance pays after. Usually, secondary insurance pays some or all of the costs left after your primary insurance pays (for example, deductibles and copays).

Download this handout for a full breakdown of insurance types, conditions, and who is responsible for primary and secondary coverage.

How does Medicare work with job-based insurance?

  •  If your job-based insurance is primary, you may wish to delay Medicare enrollment because you already have primary coverage and can sign up for Medicare Part B later.
  • If your job-based insurance is secondary, you should enroll in Medicare Part B to avoid high costs for your care. If Medicare is supposed to be your primary coverage, your job-based coverage may provide little or no coverage if you’re not enrolled in Part B.

Note: Job-based insurance here means insurance from current employment—not coverage for retirees, or former employees.

Enrolling in Medicare after you’ve delayed: You can use the Part B Special Enrollment Period (SEP) to enroll in Medicare later if you’ve been continuously covered by insurance from current work (not retiree) or by Medicare Part B since becoming eligible for Medicare. You can use the SEP while you have that job-based insurance from current work, or in the eight months after losing that insurance. You will need evidence from your employer(s) of your continuous coverage.

How does Medicare work with retiree insurance and COBRA coverage?

  • Retiree insurance is health coverage an employer may provide to former employees. Retiree coverage is almost always secondary to Medicare. This means you need to enroll in Medicare to be fully covered.
  • If you have COBRA coverage when you become Medicare-eligible, COBRA usually ends the date you get Medicare. You should enroll in Part B right away. If you have Part A or Part B when you become eligible for COBRA, you must still be allowed to enroll in COBRA – and you should enroll in or keep Part B. Medicare is primary insurance, and COBRA is secondary insurance.
  • Retiree insurance and COBRA do not entitle you to an SEP to enroll in Part B. You may have to wait for coverage and pay a penalty.

Don’t forget prescription drug coverage! Some employers offer creditable drug coverage for current or former employees. Ask your employer if yours is considered creditable (as good as Medicare Part D). If so, you can delay enrolling in Medicare Part D without a late enrollment penalty if you enroll in Part D later. If your prescription drug coverage isn’t creditable or if you don’t have prescription drug coverage, you should enroll in Part D as soon as possible.

Watch out for people trying to steal your medical identity!

Medical identity theft can happen when someone steals or talks you into giving them your personal information, such as your name and Medicare number, to get medical treatment or products and bills your insurance for it. It is important to protect your Medicare number and only share it with trusted individuals because it can affect your medical, health, or financial records.

Prevent potential medical identity theft by:   

  • Never giving out your Medicare number, or other personal information, to anyone other than your doctor, health care provider, or other trusted representatives  
  • Always protecting your Medicare number and card as you would a credit card  
  • Never giving out your Medicare number to anyone who contacts you through unsolicited calls, texts, or emails  
  • Always being cautious of anyone who offers you “free” testing, treatments, medical supplies, or gifts

Report potential medical identify theft if:  

  • You gave out your Medicare number over the phone or internet to someone offering medical items like durable medical equipment, genetic/dementia testing, cancer screenings, or back braces
  • You gave out your Medicare number over the phone to someone that said you need a ‘NEW’ Medicare card that is plastic, has a chip in it, or is laminated. Medicare is not changing or updating Medicare cards
  • You see charges on your Medicare statements for services or items you did not receive or need  
  • You are contacted by a debt collection agency for a bill for services you did not receive 
  • You receive boxes of braces, testing kits, or other medical supplies in the mail that you did not request or need

Who to contact for help:

  • Speak with your employer if you have questions about your employer coverage and how it works with Medicare.
  • Enroll in Medicare through the Social Security Administration (SSA) when you’re ready to enroll.
  • Call your State Health Insurance Assistance Program (SHIP) for more help or one-on-one Medicare counseling, toll-free 866-413-5337 or email shineinfo@aaaswfl.org

 

The Medicare Rights Center is the author of portions of the content in these materials but is not responsible for any content not authored by the Medicare Rights Center. This document is supported by the Administration for Community Living (ACL), U.S. Department of Health and Human Services (HHS) as part of a financial assistance award totaling $2,534,081 with 100 percent funding by ACL/HHS. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by ACL/HHS, or the U.S. government.

© 2025 Medicare Rights Center | www.medicareinteractive.org 

Stay Active, Stay Independent with the Arthritis Foundation Exercise Program!

Are you or a loved one living with arthritis or joint pain? The Arthritis Foundation Exercise Program (AFEP) offers a safe and supportive way to stay active, improve flexibility, and reduce pain. Taught by certified instructors, these gentle exercises are designed to help older adults increase strength, balance, and overall wellness—no matter your fitness level!

We are proud to offer this life-enhancing program throughout Southwest Florida and are actively looking for dedicated volunteers who are passionate about improving the lives of older adults in our community.

We serve the following 7 counties:
Charlotte, Collier, DeSoto, Glades, Hendry, Lee, and Sarasota.

If you are interested in volunteering or would like to learn more about joining an AFEP class near you, please contact the Elder Helpline at 866-413-5337.

Together, we can help our older adults move better and feel better—one step at a time.

Supporting Older Adults in DeSoto County: Resources for Care and Assistance

Aging comes with challenges, but access to the right resources can make all the difference. For older adults and individuals affected by Alzheimer’s, dementia, or other memory-related disorders in DeSoto County, programs like the Alzheimer’s Disease Initiative (ADI) and Home Care for the Elderly (HCE) offer vital support to enhance quality of life and provide relief for caregivers.

Alzheimer’s Disease Initiative (ADI)

ADI provides in-home, long-term care services such as case management, respite care, and essential supplies to help individuals and families affected by Alzheimer’s or dementia. Eligible individuals must be 18 or older, functionally impaired, and have a diagnosis of a memory-related disorder, Parkinson’s disease, or ALS.

Home Care for the Elderly (HCE)

HCE supports Floridians aged 60 and older who live in family-style arrangements instead of institutional care. The program provides a monthly subsidy to assist caregivers with the cost of care, along with limited in-home services like supplies and small amounts of direct care. Eligible individuals must meet income limitations and be at risk of nursing home placement, with an approved caregiver living with them.

If you or someone you know could benefit from these programs, help is just a phone call away. Contact the Area Agency on Aging Helpline at 866-413-5337, available Monday through Friday from 8 a.m. to 5 p.m. to learn more about these resources and how they can support you or a loved one in DeSoto County.

For additional information, visit aaaswfl.org.

Grandparent Support Services

The Area Agency on Aging for Southwest Florida connects our community to a variety of resources and services including:

Grandparent Support Services

Support services are available to grandparents and older individuals who are caregivers to relative children.

Services available to non-parent relative caregivers (55 and older) caring for children under the age of 18 and children ages 18 and older with disabilities designed to help meet their caregiver obligations include:

  • Supplies
  • Child Day Care
  • Counseling
    • Mental Health
    • Help navigating the challenges and transitions of aging
  • Education/Training
  • Legal Assistance
  • Sitters
  • Transportation

How to Get Assistance

If you or someone you know could benefit from these services, don’t hesitate to reach out! Call the Area Agency on Aging for Southwest Florida Helpline at 866-413-5337 available Monday – Friday from 8:00 a.m. to 5:00 p.m.

Providing care for loved ones is a noble and important role—let us help you navigate the journey with the support you deserve.

 

Celebrating Older Americans Month: Flip the Script on Aging

Celebrated every May, Older Americans Month (OAM) is led by the Administration for Community Living (ACL). Established in 1963, OAM is a time to recognize older Americans’ contributions, highlight aging trends, and reaffirm commitments to serving the older adults in our communities.

This year’s theme, “Flip the Script on Aging,” focuses on the importance of combating ageism to transform how society perceives, talks about, and approaches aging by challenging stereotypes and highlighting the benefits of healthy aging.

How can community groups, businesses, and organizations mark OAM?
  • Promote OAM within professional and personal networks.
  • Encourage followers to share thoughts and stories on social using #FlipTheScriptOnAging.
  • Share tips on language and activities that dispel myths about aging.
  • Host events or programs where older adults can mentor peers, younger adults, or youths to help dispel misconceptions about ageism.
What can individuals do to combat ageism?
  • Celebrate the contributions of people of all ages in the workplace and community.
  • Avoid ageist statements when talking about growing older.
  • Promote fact-based messages about older adults’ abilities and value to communities.

Looking to join in on the conversation this month? Tell us how you flip the script on aging on social media! Make sure to tag us and share the hashtag #OlderAmericansMonth. 

If you don’t already follow us on social media, here are our handles:

Facebook – @aaaswfl

Instagram – @aaaswfl

LinkedIn

X – @aaaswfl

Volunteer Lead Opportunity with our Health & Wellness Team!

Are you passionate about making a difference in your community? The Area Agency on Aging for Southwest Florida (AAASWFL) is seeking Volunteer Leads across our seven-county region (Charlotte, Collier, DeSoto, Glades, Hendry, Lee, and Sarasota Counties).

As a Volunteer Lead, you will play a key role in helping us expand our impact by:

  • Supporting and managing local volunteers in your county
  • Assisting with volunteer recruitment efforts
  • Helping to coordinate local health and wellness programs
  • Serving as a bridge between volunteers and our Health and Wellness team
  • Representing AAASWFL’s mission to promote health, independence, and quality of life for older adults and adults with disabilities

This is a wonderful leadership opportunity for someone who is organized, enjoys working with people, and wants to help strengthen community services.

Training and support will be provided by our Health and Wellness Department to ensure you feel confident and empowered in your role!

If you are interested in learning more or would like to apply to be a Volunteer Lead for your county, please contact us by call our Helpline: 1-866-413-5337.

Together, we can make a lasting difference in the lives of others!