The Elder Helpline responds to inquiries from a person, or on behalf of a person, regarding public and private resources and available services. Certified information specialists provide unbiased information. They can direct people to the resources of their choice that are most capable of meeting their needs; and when appropriate, contact the resource for the person to initiate services.
The agency’s staff develops an annual area plan with input from the community, the Advisory Council and Board of Directors. The area plan reflects the needs, trends and issues relating to elder services in the 7 counties we serve and details how the agency plans to allocate funding to meet the needs. The information gathered also forms the foundation for any advocacy initiatives the Board and Advisory Council undertake on behalf of seniors in our communities for future service planning and funding.
The agency holds itself and its contracted service agents, accountable for their performance by setting performance measurement standards and monitoring the implementation of the area plan. Client satisfaction surveys are conducted annually as well as analysis of budgets and clients served which assist in identifying areas of best practice or needing improvement.